Last updated: August 16, 2026
We want you to be happy with your purchase from Desqio. This Refund Policy explains how returns and refunds work.
Return Window
You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging to be eligible.
How to Start a Return
To start a return, contact us at info.desqio@gmail.com with your order number and the reason for the return. We will provide instructions on how and where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges
If you'd like to exchange an item rather than receive a refund, let us know when you contact us and we'll do our best to accommodate it, subject to availability.
Damaged or Defective Items
If an item arrives damaged or defective, contact us at info.desqio@gmail.com as soon as possible with photos of the issue so we can make it right — replacement or refund, at no cost to you.
Non-Returnable Items
Gift cards and made-to-order or personalized items, where applicable, are not eligible for return unless defective.
Contact Us
Questions about returns or refunds can be sent to info.desqio@gmail.com.